Privacy Policy

 

The Company cares about your privacy, and wishes to protect it while also providing you with full and transparent disclosure about our uses of your information.  This Privacy Policy (this “Privacy Policy”) explains how we collect, use, share and protect information about you. It also provides information regarding how you can access and update your information and make certain choices about how your information is used. This Privacy Policy is incorporated by reference into the Aero Crew Solutions Terms of Use, and any terms not otherwise defined herein shall have the meaning assigned to them in the Aero Crew Solutions Terms of Use.

 

The Information We Collect

In order to provide the Services, we need to collect and process certain information. Depending on your use of the Services, that may include:

 

  • Information (such as your name, email and postal addresses, telephone number, and country of residence) that you provide when creating an Account;

    1. Payment information (including credit card and banking information) you submit to the Services in furtherance of making or receiving payments;

    2. Information you leave in a rating or review of a pilot;

    3. Details of any requests or transactions you make through the Services;

    4. Information you choose to include in your public profile, including biographic information, and profile pics;

    5. Information uploaded to the Services by Customer regarding Customer’s, including names, preferences and needs.

    6. Information about your activity on and interaction with the Services, such as your IP address and the device and operating system you use;

    7. Photographic, video and audio recordings made using theAero Crew Solutions or uploaded through the Services;

    8. Geo-location information; and

    9. Ratings and Reviews left by Customers;

    10. Communications you send to us (for example, support requests, questions or comments, or reports of a problem).

    11. Information about certifications and documentation, such as driver’s license or ID and pilot certification.

 

If you are a contact of one of our Users, that User may provide your name and email address to the Company if they think you would be interested in the Services.

 

With respect to geo-location data we track through your mobile device, we use that geo-location information for various purposes—including to understand your location and help match you with a Pilot. We may also use location information to send you promotions and offers, and to allow you (if you choose through any features we may provide) to share this information with other people. Except as otherwise permitted in this Privacy Policy, we will not share this information with third parties for any purpose and will only use this information for the sole purpose of providing you with the ability to request or provide Pilot Services via the Aero Crew Solutions App. You may at any time no longer allow the Aero Crew Solutions App to use your location by turning this feature off on your device.

 

Private Information

 

Certain data will not be publicly displayed or revealed to other users. Private data includes:

 

  • Payment information;

    1. Private Reviews;

    2. IP addresses; and

    3. Communications you send to the Company directly (for example, support requests, questions or comments, or reports of a problem).

 

We never share or sell your personal information.

 

When a Payment is made, the Payment information is only sent to our payment processor. Your payment information is never received by or stored by the Company.  The Aero Crew Solutions App uses Strip for payment processing services. By using the Strip payment processing services you agree to the Stripe Services Agreement available at https://stripe.com/legal As detailed in its policies and agreements, our payment processor may store your payment information.

 

We do reserve the right to disclose private information when we believe that doing so is reasonably necessary to comply with the law or law enforcement, to prevent fraud or abuse, to respond to violations of the Company's Acceptable Use Policy, or to protect the Company’s legal rights.

 

Information We Share with Other Users

When a Customer submits a Pilot Assignment, we share certain information with our Pilots in order to allow them to better provide Pilot Services.  The Pilot who accepts a Pilot Assignment will be able to see information relating to the posting, including the name of the requesting Customer, the location requested, the time, duration, and type of Pilot Services requested, and special information and instructions about the Client.

We may also share information with third-party services, only to the extent necessary to provide the Services (for example, with our payment processing and hosting partners).

When a Pilot accepts a Pilot Assignment, the Customer who requested it will be able to see the full name of the Pilot, and the profile picture, bio and ratings of the Pilot.

Public Information

When you sign up for the Services, we create a basic profile for you for internal purposes. The information you provide to complete your Pilot Account will not be displayed publicly.

Customers: Information you post about a requested assignment, including your family name, information you include about your children, profile pictures, and the details of the request for Pilot Services will be visible to potential Pilot.

Pilot Contractors: your full name, profile picture, ratings, reviews, any information you choose to include in your profile, and location may be viewable by Customers checking for Pilots in your location. Your full name, profile picture, ratings, reviews, any information you choose to include in your profile will also be viewable by any Customers whose Pilot Assignments you have accepted.

Social Media

The Services may allow you to connect to Social Networks and share your actions, comments, content and other information publicly or with friends. You may also be able to connect with us on Social Networks on which the Company has a presence. We will never post to any Social Network on your behalf without first obtaining your permission. Please be advised that any information that you post to a Social Network may be publicly viewable, depending on your privacy settings on such Social Network. Please contact those sites and services directly if you want to learn about their privacy practices.

Uses of Your Personal Information

“Personal Information” means any information that is personally identifiable to you, and includes information such as your name, physical address, email address, phone number and payment information.  We will use the Personal Information you provide to:

  • Identify you when you use the Services;

    1. Enable us to provide you with the Services;

    2. Send you information we think you may find useful or which you have requested from us;

    3. Enable us to contact you regarding any question you make through the Services;

    4. Analyze the use of the Services and the people visiting to improve our content and Services;

    5. Customize the Services for you; and

    6. Use for other purposes that we may disclose to you when we request your information.

We take securing your data and preserving your privacy very seriously. We do not store payment information. We never post anything to any Social Network or third-party account without your permission. We will never sell your data.

Email

We want to communicate with you only if you want to hear from us. We will try to give you the ability to opt out of communications you do not wish to receive.

We may send you email relating to your personal transactions, including when you make a payment.

We will share our newsletter with all our Users. We may also add you to our newsletter if we believe you are interested in our Services, for example if you signed up to receive our newsletter or a User shared your email with us. If you wish to unsubscribe from our newsletter at any time, simply follow the “unsubscribe” link at the bottom of every email and update your communications settings accordingly.

We may send offers from our marketing affiliates and other service providers we think will be valuable to you. If you wish to unsubscribe from such messages at any time, simply click on the “unsubscribe” link at the bottom of every email and update your communications settings accordingly.

We may also send you administrative and service-related announcements on the rare occasions when it is necessary to do so.

Technology

A few of the methods that may be used to collect usage information include, without limitation, the following (and subsequent technology and methods hereafter developed):

We use Cookies on the Aero Crew Solutions Website.  Cookies are small information files which are issued to your computer when you visit a website and which store and sometimes track information about your internet use. The Company may use cookies to help recognize you as a repeat visitor, to improve the quality of our Services, and to try and make your browsing experience meaningful. Cookies may be used for many purposes, including, without limitation, remembering you and your preferences and tracking your visits to our web pages. Cookies work by assigning a number to the user that has no meaning outside of the assigning website. If you do not want information to be collected through the use of cookies, your browser or device allows you to deny or accept the use of cookies. Cookies can be disabled or controlled by setting a preference within your web browser or on your device. If you choose to disable cookies on your device or browser, some features of the Services may not function properly or may not be able to customize the delivery of information to you.

You should be aware that the Company cannot control the use of cookies (or the resulting information) by third-parties, and use of third party cookies is not covered by our Privacy Policy.

Most web browsers automatically accept cookies but, if you prefer, you can change your web browser to prevent acceptance of cookies or to notify you each time a cookie is set. You can refer to your web browser’s documentation for details on how to do so. You can also learn more about cookies by visiting http://www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different browsers. Please note that by blocking or deleting cookies used on our Services, you may not be able to take full advantage of our Services.

On the Aero Crew Solutions Website, we may from time to time use analytics gathering tools, including Google Analytics (Terms of Service), and similar tools to gather aggregated, non-personally identifiable information about usage of the Services.

Conclusion

To modify or delete the personal information you have provided to us, please log in and update your User Account. We may retain certain information as required by law or as necessary for business purposes.

We will give you a copy of all the personal information about you that we hold at your request. This information is subject to a fee not exceeding the prescribed fee permitted by law.

Persons under 18 are not permitted to use the Services on their own, so this Privacy Policy makes no provision for their use of the Services.

Information that you submit through the Services may be transferred to countries other than where you reside (for example, to our servers in the United States). We will protect all information we receive in accordance with this Privacy Policy.