The Information We Collect
In order to provide the Services, we need to collect and process certain information. Depending on your use of the Services, that may include:
Information (such as your name, email and postal addresses, telephone number, and country of residence) that you provide when creating an Account;
Payment information (including credit card and banking information) you submit to the Services in furtherance of making or receiving payments;
Information you leave in a rating or review of a pilot;
Details of any requests or transactions you make through the Services;
Information you choose to include in your public profile, including biographic information, and profile pics;
Information uploaded to the Services by Customer regarding Customer’s, including names, preferences and needs.
Information about your activity on and interaction with the Services, such as your IP address and the device and operating system you use;
Photographic, video and audio recordings made using theAero Crew Solutions or uploaded through the Services;
Geo-location information; and
Ratings and Reviews left by Customers;
Communications you send to us (for example, support requests, questions or comments, or reports of a problem).
Information about certifications and documentation, such as driver’s license or ID and pilot certification.
If you are a contact of one of our Users, that User may provide your name and email address to the Company if they think you would be interested in the Services.
Certain data will not be publicly displayed or revealed to other users. Private data includes:
IP addresses; and
Communications you send to the Company directly (for example, support requests, questions or comments, or reports of a problem).
We never share or sell your personal information.
When a Payment is made, the Payment information is only sent to our payment processor. Your payment information is never received by or stored by the Company. The Aero Crew Solutions App uses Strip for payment processing services. By using the Strip payment processing services you agree to the Stripe Services Agreement available at https://stripe.com/legal As detailed in its policies and agreements, our payment processor may store your payment information.
We do reserve the right to disclose private information when we believe that doing so is reasonably necessary to comply with the law or law enforcement, to prevent fraud or abuse, to respond to violations of the Company's Acceptable Use Policy, or to protect the Company’s legal rights.
Information We Share with Other Users
When a Customer submits a Pilot Assignment, we share certain information with our Pilots in order to allow them to better provide Pilot Services. The Pilot who accepts a Pilot Assignment will be able to see information relating to the posting, including the name of the requesting Customer, the location requested, the time, duration, and type of Pilot Services requested, and special information and instructions about the Client.
We may also share information with third-party services, only to the extent necessary to provide the Services (for example, with our payment processing and hosting partners).
When a Pilot accepts a Pilot Assignment, the Customer who requested it will be able to see the full name of the Pilot, and the profile picture, bio and ratings of the Pilot.
When you sign up for the Services, we create a basic profile for you for internal purposes. The information you provide to complete your Pilot Account will not be displayed publicly.
Customers: Information you post about a requested assignment, including your family name, information you include about your children, profile pictures, and the details of the request for Pilot Services will be visible to potential Pilot.
Pilot Contractors: your full name, profile picture, ratings, reviews, any information you choose to include in your profile, and location may be viewable by Customers checking for Pilots in your location. Your full name, profile picture, ratings, reviews, any information you choose to include in your profile will also be viewable by any Customers whose Pilot Assignments you have accepted.
The Services may allow you to connect to Social Networks and share your actions, comments, content and other information publicly or with friends. You may also be able to connect with us on Social Networks on which the Company has a presence. We will never post to any Social Network on your behalf without first obtaining your permission. Please be advised that any information that you post to a Social Network may be publicly viewable, depending on your privacy settings on such Social Network. Please contact those sites and services directly if you want to learn about their privacy practices.
Uses of Your Personal Information
“Personal Information” means any information that is personally identifiable to you, and includes information such as your name, physical address, email address, phone number and payment information. We will use the Personal Information you provide to:
Identify you when you use the Services;
Enable us to provide you with the Services;
Send you information we think you may find useful or which you have requested from us;
Enable us to contact you regarding any question you make through the Services;
Analyze the use of the Services and the people visiting to improve our content and Services;
Customize the Services for you; and
Use for other purposes that we may disclose to you when we request your information.
We take securing your data and preserving your privacy very seriously. We do not store payment information. We never post anything to any Social Network or third-party account without your permission. We will never sell your data.
We want to communicate with you only if you want to hear from us. We will try to give you the ability to opt out of communications you do not wish to receive.
We may send you email relating to your personal transactions, including when you make a payment.
We will share our newsletter with all our Users. We may also add you to our newsletter if we believe you are interested in our Services, for example if you signed up to receive our newsletter or a User shared your email with us. If you wish to unsubscribe from our newsletter at any time, simply follow the “unsubscribe” link at the bottom of every email and update your communications settings accordingly.
We may send offers from our marketing affiliates and other service providers we think will be valuable to you. If you wish to unsubscribe from such messages at any time, simply click on the “unsubscribe” link at the bottom of every email and update your communications settings accordingly.
We may also send you administrative and service-related announcements on the rare occasions when it is necessary to do so.
A few of the methods that may be used to collect usage information include, without limitation, the following (and subsequent technology and methods hereafter developed):
Most web browsers automatically accept cookies but, if you prefer, you can change your web browser to prevent acceptance of cookies or to notify you each time a cookie is set. You can refer to your web browser’s documentation for details on how to do so. You can also learn more about cookies by visiting http://www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different browsers. Please note that by blocking or deleting cookies used on our Services, you may not be able to take full advantage of our Services.
On the Aero Crew Solutions Website, we may from time to time use analytics gathering tools, including Google Analytics (Terms of Service), and similar tools to gather aggregated, non-personally identifiable information about usage of the Services.
To modify or delete the personal information you have provided to us, please log in and update your User Account. We may retain certain information as required by law or as necessary for business purposes.
We will give you a copy of all the personal information about you that we hold at your request. This information is subject to a fee not exceeding the prescribed fee permitted by law.